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Mechanical repairs and inspections

If the vehicle user reports the failure directly the service station, a service station representative should:

  1. Check the user’s authorization on the basis of the presented Arval Card.
  2. When the user does not have the Arval Card, the service station should contact the Arval Service Station Centre in order to receive the necessary confirmation.
  3. Open a service order pursuant to the current certain brand standards, write down the user's remarks (word for word) and have them signed by him, keep the registration card and the insurance policy.
  4. Define the anticipated range of service
  5. Call the Arval Service Station Centre: 22 45 45 515 in order to receive repair confirmation. Before calling Arval you should check and prepare the following information:
    • Registration number
    • Exact mileage
    • Anticipated range of service (cost calculation of the full service including discounts and the final price), sent to: autoryzacja@arval.pl.
  6. Receive the confirmation number essential for the VAT invoice – you will receive it only if you send the cost calculation of the repair on the above mentioned address and have it confirmed by the Arval Technical Consultant.
  7. Write down the confirmation number on the VAT invoice, made out by the service station, in order to pay for the service.
  8. Repair or inspect the vehicle and return it flawless to the user.
  9. Make out the VAT invoice under Arval’s – NEVER THE CLIENT'S – name:

    Arval Service Lease Polska Sp. z o.o.
    521-30-33-865
    ul. Domaniewska 49, 02-672 Warszawa
     
  10. The VAT invoice should include the following information (apart from statutory elements):
    • The prices of car parts materials used for the repair or inspection (catalogue number of the car parts and their textual description).
    • The labour prices, so the producers’ labour-hours and the hourly rate (producer’s operation number and its textual description).
    • Vehicle registration number and mileage (according to the milometer).
    • Confirmation number given by Arval.
    • Bank account number of the service station to which the payment should be transferred.
  11. The payment will be made if, according to the terms of cooperation with Arval included in the contract, the formal and detailed conditions mentioned in the above clause are fulfilled.
  12. If the terms of the VAT invoice described in § 10 (ignoring the confirmation number) are fulfilled, it is possible to change the following certain exploitation elements without the confirmation number:
    • Bulbs (with the exception of xenon bulbs)
    • Wiper blades
    • Exploitation liquids (motor oil, cooling liquid, gear oil) – if it is only a refill (max. 1 litre).
  13. The service station is bound to make out a VAT invoice and send to Arval on the day of the repair end or at the latest on the day of the vehicle collection by the user.
  14. The service station must inform the Arval Service Station Centre (the vehicle owner) if any warrant (free of charge) repairs need to be done.