Tyre change

Arval
If the vehicle user reports the failure directly to a service station, a service station representative should:

  1. Check the user’s authorization on the basis of the presented Arval Card.
  2. When the user does not have the Arval Card, the service station should contact the Arval Service Station Centre in order to receive the necessary confirmation.
  3. Order a tyre repair/change pursuant to the current certain brand standards, write down the user's remarks (word for word) and have them signed by him, keep the registration card and the insurance policy.
  4. Define the anticipated range of service
  5. Call the Arval Service Station Centre: 22 45 45 515 in order to receive confirmation for tyre repair/change. Before calling Arval you should check and prepare the following information:
  6. Receive the confirmation number essential for the VAT invoice – you will receive it only if you send the cost calculation of the repair/change on the above mentioned address and have it confirmed by the Arval Technical Consultant.
  7. Write down the confirmation number on the VAT invoice made out by the service station, in order to pay for the service.
  8. Repair or change the tyre(s) and return the vehicle to the user.
  9. Make out the VAT invoice under Arval’s - NEVER THE CLIENT'S – name:

    Arval Service Lease Polska Sp. z o.o.
    NIP: 521-30-33-865
    ul. Domaniewska 49, 02-672 Warszawa
     
  10. The VAT invoice should include the following information (apart from statutory elements):
    • Negotiated and agreed prices of service, car parts and materials (tyres) used for the service (change, repair).
    • Vehicle registration number and mileage (according to the milometer).
    • Confirmation number given by Arval.
    • Bank account number of the service station to which the payment for the service should be transferred.

  11. The payment will be made if, according to the terms of cooperation with Arval included in the contract, the formal and detailed conditions mentioned in the above clause are fulfilled.
  12. The service station is bound to make out a VAT invoice and send to Arval on the day of the repair end or at the latest on the day of the vehicle collection by the user.