Why operational leasing?
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FAQ
> Glossary
Glossary
- Assistance
help for drivers when it is impossible to start the engine. Accessible 24h a day, 7 days a week. To find out more see also Our services and products.
- BNP Paribas
The Bank for a changing world, BNP PARIBAS has one of the largest international banking networks, with strong positions in Asia and a significant presence in the United States. Nº6 in the banking industry and nº1 of the French companies (‘Global 2000 Forbes’ 2007). In total it has 161,200 employees including 125,800 in Europe (among whom 20,300 in Italy and 63,800 in France and in the Overseas Departments); 14,900 in North America and 8,500 in Asia.
- Call centre
Arval’s modern telephone exchange which enables quick contact with a suitable person.
- Car Fleet Management
fleet management and servicing. The CFM market in Poland is in fact a long-term rental market. There are over 30 companies offering those types of services, among which there are 5-10 significant players. Arval is one of the most significant CFM companies – we operate in Poland since 1999! It is us who have created this market!
- Corporate Vehicle Observatory
fleet market investigation performed by Arval in 8 European countries. In Poland since 2006. To find out more see also Corporate Vehicle Observatory.
- Customer Teams
in 2007 Arval introduced a unique in Poland customer service structure - the Customer Teams. The team members are specialists from diverse departments. They enable efficient communication and quick reaction.
- Depreciation
means allocation of value over a period of time. Accounting depreciation is used to assign the acquisition price or the manufacturing cost of fixed or intangible assets to the useful time. The total of capital allowance is called amortisation. In case of long-term rental (operating lease) capital allowance is conducted by the lessor.
- Driver Service Centre
a group of consultants responsible for current help for car users serviced by Arval. In any case connected with company cars please call: 22 45 45 520
- Fleet management
is a second, apart from fleet funding, main pillar of long-term rental (operational leasing). It is a wide spectrum of services from purchase and vehicle registration, to its constant management and its sale at the contract termination. To find out more see also Our services and products.
- Fleet Manager
a person responsible for all issues concerning company cars.
- Fleet policy
it is a set of rules for company car granting and utilization. To find out more see also Fleet policy of a company.
- Lease-back
if your vehicles are relatively new and in good technical condition, Arval can buy them and lease them back to you. In this simple way you can convert self-funding of your fleet into long-term rental.
- Modifications
if the estimated mileage or rental period turn out to be inconsistent with the actual use of the vehicle, Arval enables changes in the terms of contract during its validity.
- Tyre
under this term we understand not only tyres, but also their seasonal changes, wheel balancing and storage. To find out more see also Our services and products.
- PZWLP (Polski Związek Wynajmu i Leasingu Pojazdów)
is an association that was established in 2005 in order to form and influence the vehicle rental and lease and fleet management industry. Nowadays it consists of 13 companies, including Arval - more information on www.pzwlp.pl
- Service Station Centre
a group of technical consultants responsible for contact with service stations, etc. - these people accept requests, verify the relevance of repairs and authorize them. For service stations: on matters of repairs please call 22 45 45 515 and on matters of tyres please call 22 45 45 530
- Replacement vehicle
in case of prolonged vehicle immobilization, collision or theft, the user may be granted a substitute vehicle. We offer a wide range of options and vehicle types. To find out more see also Our services and products.
- SLA - Service Level Agreement
it is Arval’s liability to provide the highest quality of service. It is a set of detailed terms of cooperation - it determines for example the reaction time, way of order realization, additional services, etc. SLA is designed for every Arval’s client.