Frequently asked questions
Because the contract for the provision of services under the car rental agreement was concluded between your company and Arval.
If you are going to Russia, Ukraine, Belarus or Moldova, you should report this to Arval and insure your vehicle in the AutoCasco range because of the increased risk of theft or vandalism. The cost of extending the AC insurance will be charged to your company.
If you travel to countries other than the above mentioned European countries it is not necessary to insure/extend the insurance as the standard AutoCasco insurance package covers the entire European territory.
The Green Card is an International Certificate of Insurance which proves that the holder is covered by civil liability insurance for motor vehicle holders in accordance with the insurance law of the country visited by the holder. The Green Card is required in the following countries: Albania, Belarus, Bosnia and Herzegovina, Iran, Israel, Macedonia, Morocco, Moldova, Montenegro, Tunisia, Turkey, Ukraine, Russia. If you are going to any of these countries, please contact Arval for a document.
Most vehicles have AC, MTPL and accident insurance packages, which cover both the territory of Poland and Europe (within geographical limits). However, it is also worth remembering about assistance services, which are normally provided in Poland as part of a car rental agreement. In order to verify the insurance/assistance option and/or to extend the insurance/assistance, please contact Arval.
When travelling outside the territory of Poland, it is necessary to have a foreign travel authorisation, which you should receive from your fleet manager or another person dealing with car fleet administration. In some countries (Albania, Belarus, Bosnia and Herzegovina, Iran, Israel, Macedonia, Morocco, Moldova, Montenegro, Tunisia, Turkey, Ukraine, Russia) a Green Card is required and an authorization confirmed by a notary (Russia, Ukraine, Belarus, Moldova, Bulgaria), such documents will then be obtained from Arval.
Please contact ARVAL. We will do our best to help improve the vehicle. However, due to local conditions, we are not able to guarantee the same level of service as for repairs in Poland.
If you are traveling to Russia, Ukraine, Belarus or Moldova, you should report this fact to your company's Fleet Supervisor. The vehicle will be additionally insured in the scope of Autocasco due to the increased risk of theft or vandalism. If you travel to other than European countries, there is no need for additional insurance / extension of insurance, because the standard AutoCasco insurance package covers the entire territory of Europe.
Information on periodic inspections can be found in the vehicle's service books. If in doubt, contact any Authorized Service Center and provide the vehicle VIN number. The Service Advisor will check when you should go to the next inspection.
To make an appointment, use the Arval website locator on My Arval Mobile or at www.arval.pl. Choose a convenient service and arrange the service directly. There is no need to report this fact to ARVAL, it will be done by a service technician.
MAINTENANCE OF YOUR VEHICLE
Return of the vehicle
We encourage you to read the Vehicle Return Guide, which contains the standards used in vehicle returns after leasing contracts established and accepted by all companies associated in the Polish Vehicle Rental and Leasing Association.
Wyjazd za granicę samochodem Arval
Remember before you leave:
- print an OC policy
- take your registration card with you
- check the specification for a given country (you may need to obtain a first aid kit or a set of light bulbs)
- consider the option of buying additional foreign Assistance (if it is not in the contract)
- consult the trip with your fleet manager (if applicable)
WHY ARVAL ?
Trust in us
The power of a global partner with over 30 years leasing experience, at your side
Partner with us :
Our expert team helps you to get the best match for your needs.
Rely on us :
We are here whenever you need us - digitally, or personally.
Just Drive :
We make the whole proccess of running a vehicle easy.