Obsługa kierowców

Driver service

Frequently asked questions

Why can't I cover the costs of foreign assistance myself?

Because the contract for the provision of services under the car rental agreement was concluded between your company and Arval.


How much does it cost to insure a vehicle for a trip abroad?

If you are going to Russia, Ukraine, Belarus or Moldova, you should report this to Arval and insure your vehicle in the AutoCasco range because of the increased risk of theft or vandalism. The cost of extending the AC insurance will be charged to your company.

If you travel to countries other than the above mentioned European countries it is not necessary to insure/extend the insurance as the standard AutoCasco insurance package covers the entire European territory.


Do I need a Green Card?

The Green Card is an International Certificate of Insurance which proves that the holder is covered by civil liability insurance for motor vehicle holders in accordance with the insurance law of the country visited by the holder. The Green Card is required in the following countries: Albania, Belarus, Bosnia and Herzegovina, Iran, Israel, Macedonia, Morocco, Moldova, Montenegro, Tunisia, Turkey, Ukraine, Russia. If you are going to any of these countries, please contact Arval for a document.


What does insurance cover the vehicle I use and is it valid outside Poland?

Most vehicles have AC, MTPL and accident insurance packages, which cover both the territory of Poland and Europe (within geographical limits). However, it is also worth remembering about assistance services, which are normally provided in Poland as part of a car rental agreement. In order to verify the insurance/assistance option and/or to extend the insurance/assistance, please contact Arval.


What documents do I need when going abroad?

When travelling outside the territory of Poland, it is necessary to have a foreign travel authorisation, which you should receive from your fleet manager or another person dealing with car fleet administration. In some countries (Albania, Belarus, Bosnia and Herzegovina, Iran, Israel, Macedonia, Morocco, Moldova, Montenegro, Tunisia, Turkey, Ukraine, Russia) a Green Card is required and an authorization confirmed by a notary (Russia, Ukraine, Belarus, Moldova, Bulgaria), such documents will then be obtained from Arval.


What should I do in the accident of a breakdown outside Poland?

 

Please contact ARVAL. We will do our best to help improve the vehicle. However, due to local conditions, we are not able to guarantee the same level of service as for repairs in Poland.


When do I need to additionally insure my car?

 

If you are traveling to Russia, Ukraine, Belarus or Moldova, you should report this fact to your company's Fleet Supervisor. The vehicle will be additionally insured in the scope of Autocasco due to the increased risk of theft or vandalism. If you travel to other than European countries, there is no need for additional insurance / extension of insurance, because the standard AutoCasco insurance package covers the entire territory of Europe.


When should I do an inspection on my car?

Information on periodic inspections can be found in the vehicle's service books. If in doubt, contact any Authorized Service Center and provide the vehicle VIN number. The Service Advisor will check when you should go to the next inspection.


Where should I report the need for a review or repair?

To make an appointment, use the Arval website locator on My Arval Mobile or at www.arval.pl. Choose a convenient service and arrange the service directly. There is no need to report this fact to ARVAL, it will be done by a service technician.

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