We make every effort to provide our clients with the highest level of service. Therefore, we also expect the quality and service that our clients require from the suppliers with whom we are working intensively.
Frequently asked questions
For current and future suppliers
Generally, ARVAL obtains offers from suppliers with whom it has signed cooperation agreements. If you have an attractive offering and do not have a signed cooperaiotn agreement, please contact us at email@example.com.
Contracts are signed indefinitely after a probationary period of the cooperation.
The deadline for submitting a proposal and the expected period of its validity is always specified in the contract with ARVAL.
The terms of withdrawal from an order are described in the cooperation contract and apply, for example to situations of long delivery delays. Other situations are always resolved through negotiations with the supplier.
The general rule is to release the cars at the dealership. There may be individual exceptions to this rule as agreed with ARVAL.
Inform ARVAL immediately - the person handling the vehicle order on the side of the Purchasing Department. We will agree on the next steps together.
No, the insurance process is managed by ARVAL.
In several places, including in the order confirmation or in the email verifying the delivery date. Remember that this term means physical delivery of the car to the Customer.
Dedicated dealer employee. In some cases, e.g. when issuing more cars, an ARVAL employee may be present.
ARVAL is the owner of the car, so we expect the installation of ARVAL washers under license plates as standard.
Yes, all cars belonging to ARVAL must have GPS - ARVAL Active Link (ALL) installed. In some cases, the car may be additionally equipped with telematics devices.
- Liability policy
- BP fuel card (if the customer ordered it)
- Starter pack
The report should be sent immediately in electronic form (a paper version is not required). This is necessary to start the payment process for the vehicle.
Of course, but if they are not included in the order, it is a cost for the user. If the installation of accessories interferes with the structure of the vehicle, the consent of ARVAL is required.