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Frequently asked questions

For current and future suppliers

How can I become a supplier of vehicles and services to ARVAL?

We shall willingly look at your company’s offering – we would ask anyone interested in working with ARVAL, as well asn anyone who wants more information to contact us by e-mail at

Where should I send by commercial offers?

Generally, ARVAL obtains offers from suppliers with whom it has signed cooperation agreements. If you have an attractive offering and do not have a signed cooperaiotn agreement, please contact us at

For how long does ARVAL sign contracts with suppliers?  

Contracts are signed indefinitely after a probationary period of the cooperation.

How much time do I have to submit a proposal?

The deadline for submitting a proposal and the expected period of its validity is always specified in the contract with ARVAL.

Can ARVAL withdraw from an order?

The terms of withdrawal from an order are described in the cooperation contract and apply, for example to situations of long delivery delays. Other situations are always resolved through negotiations with the supplier.

Where to deliver the ordered cars?


The general rule is to release the cars at the dealership. There may be individual exceptions to this rule as agreed with ARVAL.

The car was damaged before delivery - what should I do?


Inform ARVAL immediately - the person handling the vehicle order on the side of the Purchasing Department. We will agree on the next steps together.

Can I sell insurance for ARVAL vehicle?


No, the insurance process is managed by ARVAL.

Where can I find the delivery date for the car?


In several places, including in the order confirmation or in the email verifying the delivery date. Remember that this term means physical delivery of the car to the Customer.

Who releases the car?

Dedicated dealer employee. In some cases, e.g. when issuing more cars, an ARVAL employee may be present.

What makes the standard of car preparation for ARVAL different?


ARVAL in its standards expects to prepare the car in accordance with the guidelines "Preparing the vehicle to release".

Can I install license plate pads with my dealership logo?

ARVAL is the owner of the car, so we expect the installation of ARVAL washers under license plates as standard.

What should the user receive with the car?
  • Liability policy
  • BP fuel card (if the customer ordered it)
  • Starter pack

How much time do I have to send the vehicle release report to ARVAL?

The report should be sent immediately in electronic form (a paper version is not required). This is necessary to start the payment process for the vehicle.

Can I offer the user the purchase and installation of additional accessories when collecting the car? Who bears the cost then?

Of course, but if they are not included in the order, it is a cost for the user. If the installation of accessories interferes with the structure of the vehicle, the consent of ARVAL is required.